Equinox Support Team Earns High Marks for 2012 Customer Service

January 15 , 2013


Duluth, GA —January 15, 2013

The Equinox Support Team has earned high marks for customer service in 2012. Clients were asked to respond to a short survey allowing them to rate their experience with support staff once their ticket was closed. Over 3,000 tickets were resolved during 2012 with 98% percent of responding customers rating their service as “Good” to “Excellent”, with over 90% of those responses rated in the top “Excellent” category.

Equinox President, Brad LaJeunesse, says, “Support is our bread and butter and we’ve worked very hard to recruit, train, and retain the very best support team members. We are very proud of our Support Team here at Equinox. Their unparalleled expertise allows us to quickly resolve issues and provide a level of client care that sets us apart.”

The Equinox Support staff is available 24 hours a day 7 days a week to assist Evergreen and Koha clients with critical issues. They also oversee the maintenance of servers for hosted clients as well as assist in upgrades and configuration.

According to Equinox Support Lead, Steven Callender, “Our customers are very important to us. We strive to make their lives a little bit easier by being attentive, responsive, and just all around friendly.”

In addition to their work directly with clients, members of the Equinox support team have also served as consultants for new vendors in the open source ILS community and as panelists/speakers at industry events such as ALA Conferences and the annual Evergreen Conference.

About Equinox Software, Inc.

Founded by the original Evergreen designers and developers, Equinox Software is a leader in open source solutions for libraries. Their goal is to engage and support a rapidly growing open source community while assisting libraries in moving away from expensive proprietary vendors and products. For more information on Equinox Software, please visit http://www.esilibrary.com.

Press contact: Corinne Hall, corinne@esilibrary.com, 770-709-5571